Development of a human resources organizational competency model based on soft skills training in Melli Bank employees (qualitative research)
Subject Areas : EconomicMajid RasouliHarzand 1 , Jafar Ghahremani 2 * , OmidAli Hosseinzadeh 3
1 -
2 - Assistant Professor, Department of Educational Management, Marand Branch, Islamic Azad University, Marand, Iran
3 - Assistant Professor, Department of Management, Shebester Branch, Islamic Azad University, Shebester, Iran
Keywords: organizational competencies, soft skills, qualitative study.,
Abstract :
Background: For the use and utilization of employees for companies and organizations, the soft skills approach can create productivity and dynamism of the organization, which has been the focus of many organizations in recent decades. Objective: This research was conducted with the aim of developing a model for the development of organizational competencies of human resources based on soft skills training in the employees of Melli Bank of East Azerbaijan province. Method: The current research was a qualitative study that was used to analyze the research findings using the qualitative content analysis technique. This study is based on interpretivism paradigm. The data of this study was obtained by using semi-structured interviews with academic experts and managers and assistants of branches of the Melli Bank of East Azerbaijan province. The purposeful sampling method was used to select the sample. Findings: The results of the review of library studies and experts' opinions led to the identification of ten components of human resources organizational competencies based on soft skills training. These components included strategic management competence, acceptance of diversity and interdisciplinary competence, systemic thinking competence, normative competence, competence of future thinking, interpersonal competence, intrapersonal competence, adaptability competence, innovation competence and professional competence. Conclusion: Paying attention to the soft skills compiled in this research and creating a platform for attracting, developing, directing and promoting bank employees based on these skills can be very effective and efficient and lead to the improvement of the banking system.
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